By utilizing Pingar for SharePoint, Commonwealth Bank can now quickly find the required documents in its growing knowledge base. This case study shows that Pingar automatically tags documents and generates related keywords for all content.
Front line staff search results are now much more relevant to the user’s query, this delivered the satisfaction increase from 49% to 89%.
Automating keyword generation and categorization allows more time engaging directly with customers instead of tagging and finding documents manually. This makes the ongoing uploading of documents much easier and efficient. Additionally, users across all organizations are known to be very poor and inconsistent at adding keywords and categories for documents as they save them. Pingar effortlessly overcomes this widespread problem.