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Case Studies

Coles Helps Team Members Find What they Need Faster with the Pingar API

Coles, a leading Australian Supermarket with more than 100,000 team members, was looking for a way to provide a quicker and more efficient search for team members looking for information.

Although relatively new to SharePoint, Coles already had more than 200,000 SharePoint documents in team sites and a substantial number of historical project documents waiting to go into a SharePoint Record Center.

Coles selected Pingar to automate the process of adding consistent and comprehensive metadata and reduce the effort required by information searchers and SharePoint administrators. Zevenseas was the consultancy selected to integrate the Pingar API into Coles document management system.

“We used the Pingar API to automatically extract search terms from SharePoint documents and then use those terms to filter results and streamline discovery,” says Steve Hollowood, delivery manager, portals and team productivity, Coles IT.

With Zevenseas assistance, Coles implemented a timer job to collect and submit new documents to Pingar. Results are written back to SharePoint columns and the Managed Metadata Service. Keywords and other entities like names, locations and information type are extracted against Coles-specific taxonomies seamlessly.

“We saw significant improvements in the time it took Coles team members to find information they needed after introducing Pingar,” says Mr. Hollowood. “Better results and useful Coles- specific filters help team members find what they are looking for more quickly. Our current work is around retro-fitting to existing libraries and getting all docs tagged. Certainly, none of those historical project docs are going near a Record Center until they have been Pingared!”

About Coles
For more than 90 years, Coles has been a highly regarded and much loved part of Australian life. And while they are immensely proud of their history, they are also very excited and engaged about the future and future technologies.

About Zevenseas
Zevenseas is a boutique consultancy that brings the best out of SharePoint. They work with organizations around the world to craft solutions that help people work better together.

About Pingar
Pingar is a platform agnostic metadata generation and classification software company focusing on unstructured data. Using the power of text mining, natural language processing and artificial intelligence, Pingar’s process is intuitive, its API works seamlessly with existing enterprise content management systems and yields more contextually relevant results. Pingar enables enterprises to extract information and transform that information into intelligence.